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Frequently Asked Questions

What is your exchange and return policy?

Consumable Return

In order to receive credit for a consumable, the item must be returned complete and in salable condition within 30 days of your invoice date.

  • No returns accepted after 30 days from the original purchase date.
  • Discontinued, obsolete, expired, damaged or opened items will not be accepted for return.
  • The amount credited will be based on invoice price, less 15% for restocking fee.

Do you offer discounts for bulk orders?

Please contact Customer Support for inquiries about bulk orders at xxx-xxx-xxx.

How do I track my order?

An email containing a tracking number will be sent to the email address associated with your Elegant Direct account as soon as the order has shipped. You may also contact customer support for assistance.

Do your products and prices change?

Yes, as products and equipment are continually undergoing refinement in design and manufacturing methods, we reserve the right to improve, modify, or discontinue products and equipment or change pricing at any time without incurring any obligation and without prior notice.