Refund Policy

Return Eligibility

  • Returns are accepted within 30 calendar days from the date of receipt of goods.

  • Opened, used, expired, discontinued, or damaged items are not eligible for return.

  • Returned products must be in their original, unopened packaging and accompanied by the original invoice.

Order Cancellations

  • Orders may be cancelled at any time before a Confirmation Notice is issued.

  • If an order has already shipped, cancellation is not possible; the return process must be followed.

  • To cancel or request a return, please initiate the procedure directly from your account dashboard. Be sure to include a reason for cancellation when submitting the request.

Return Procedure

  • Customers must obtain return authorization before shipping products back.

  • All return shipping costs are the responsibility of the customer, unless the product was defective, damaged, or delivered incorrectly.

  • Returned items must be sent immediately once authorization details are provided.

Damaged, Faulty, or Incorrect Goods

We will provide a full refund or replacement (including outbound and return shipping) if:

  • Products arrive damaged,

  • Products are faulty upon delivery,

  • Products were delivered in error.

Refunds or replacements will only be issued once items are returned and inspected to confirm they have not been misused, mishandled, or exposed to wear and tear beyond normal conditions.

Incorrect Pricing or Description

In the event of an error in price or description:

  • If discovered before shipment, Elegant Direct may cancel the order or request confirmation at the correct price.

  • If discovered after shipment, we reserve the right to cancel the order if the error is obvious and unavoidable. In such cases, a full refund will be issued.

Processing Refunds

  • Refunds are processed once returned goods are received and inspected.

  • Refunds will be issued to the original payment method (credit card, bank, or electronic payment account).

  • Processing time is typically within 5–10 business days, though this may vary depending on your payment provider.

  • Shipping charges are non-refundable, except in cases of product defect, damage, or incorrect delivery.

Liability

Elegant Direct reserves the right to decline a refund if the product has been used, opened, damaged after delivery, or returned without original packaging and documentation. This policy does not affect your statutory consumer rights.